Refund policy

Refunds are available for defective products or incorrect items received. Custom or personalized items are non-exchangeable and non-refundable. To initiate a refund, contact our customer service at polylabpmb@gmail.com within 7 days of purchase. Refunds will be processed to the original payment method within 5-7 business days after we receive the returned item.

If you are not satisfied with a product, please notify us at polylabpmb@gmail.com within 7 days of purchase. We will provide you with a return address to process your exchange. Items must be unused and in their original condition. Once we receive the returned item, we will process your exchange promptly.